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ORI-TG77WK1NRBXC
Research article
2024 Open access
Socorro Zambon, M.; Lúcia de Menezes, A.; Leticia Nogueira Da Silva, B.; Joviniano Silva, J.; et al. Zoom Business Review, v. 3, n. 1, p. 1–15
Companies are in constant technological transformation, aiming at the search for innovation as well as changes in their customer service processes. The automotive sector has undergone major changes adapting to the new scenario in which the consumer is increasingly demanding, therefore, the major automakers are…